Privacy Policy
Effective date: November 8, 2026
Busy Hands AI is a service of FIELDCOAT LLC, a New Jersey limited liability company ("we", "us"). This policy explains what information we collect, how we use it and the choices you have. It covers our website, busyhands.ai, and the missed-call text-back service we provide to businesses.
Who we collect information about
- Business customers: the owners and staff of businesses that sign up for the service.
- Callers: people who call a business customer's phone line and receive an automated text back. We process this information on behalf of the business you called; that business decides how to use it.
Information we collect
- From business customers: name, business name, email, phone numbers, billing address, and the answers you give in your setup questionnaire. Payments are processed by Stripe; we never see or store full card numbers.
- From callers: the phone number you called from, the time of the call, the text messages you send and receive in the conversation, and the details you choose to share in those messages (for example your name, the work you need and your town).
- From everyone: standard server logs (IP address, browser type, pages requested) when you visit busyhands.ai. We do not use advertising cookies or trackers.
How we use it
- To send the text-back and carry on the conversation. The replies are generated by an AI model using the messages in the conversation and the business's setup instructions.
- To deliver leads, dashboards and daily reports to the business you called.
- To bill business customers, provide support, and keep the service secure and working.
- To comply with law and carrier messaging rules, including honoring STOP requests.
- We do not sell personal information, and we do not use caller information to market to callers.
Who we share it with
We use a small number of service providers to run the service, each only to the extent needed: Twilio (phone calls and text messages), Anthropic (AI processing of message text), Supabase (database hosting), Stripe (payments), Resend (email delivery), and Replit (website hosting). We also share information when the law requires it or to protect our rights or someone's safety. Text messaging opt-in data and consent are never shared with or sold to third parties for their own marketing purposes.
Texting and your choices
Reply STOP to any message to stop receiving texts from that business's number. Reply HELP for help. Message and data rates may apply. Our SMS Policy has the details.
Retention
We keep conversation data while the business customer's account is active and for up to 90 days after it closes, then delete or anonymize it unless the law requires longer. Business customers can ask us to delete a conversation at any time.
Security
Data is encrypted in transit and at rest, access is limited to the people and systems that need it, and the owner dashboard requires a password. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, or to object to certain processing. Callers: your request may be forwarded to the business you called, since it controls that data. Email hello@busyhands.ai and we will respond within 30 days.
Children
The service is for businesses and their adult customers. We do not knowingly collect information from anyone under 18.
Changes
We may update this policy. The effective date at the top tells you when it last changed. Material changes will be announced to business customers by email.
Contact
FIELDCOAT LLC d/b/a Busy Hands AI, Sicklerville, New Jersey. Email hello@busyhands.ai or call (267) 756-2194.