Terms of Service
Effective date: November 8, 2026
These terms are an agreement between FIELDCOAT LLC, doing business as Busy Hands AI ("we", "us"), and the business that signs up for the service ("you"). By checking out or using the service you agree to them.
The service
Busy Hands AI provides a phone number or call-forwarding destination, an automated text-back to callers whose calls go unanswered, an AI-driven text conversation that collects lead details, an owner dashboard and daily email reports. The service is for business use only.
Your account and setup
You must provide accurate business and contact information and keep it current. You confirm you have authority to forward your business line and to register your business name with the mobile carriers for texting. We register and manage that carrier registration on your behalf; carriers may ask for additional information and can decline or delay registration, which is outside our control.
Fees
The service costs $199 per month plus a one-time setup fee of $249, charged through Stripe when you sign up and then monthly in advance on the same day each month. Prices exclude any applicable sales tax, which is added where required. Texting and the phone number are included; there are no per-message charges at normal business volumes. We may change prices with 30 days' notice by email; changes apply at your next billing date.
30-day guarantee and cancellation
If you cancel within 30 days of your first payment, we refund the setup fee in full. Monthly fees are not refunded for the current billing period. You can cancel anytime by emailing hello@busyhands.ai; cancellation takes effect at the end of your current billing month, after which your number is released and forwarding stops. We may suspend or end the service for non-payment, misuse, or carrier compliance problems, with a refund of any prepaid, unused monthly fee if we end it without cause.
Acceptable use and compliance
You will use the service only for lawful business communication with people who have contacted your business. The first text is sent only in reply to a call the recipient placed to your line. You will not use the service for marketing blasts, cold outreach, political or charity solicitation, or any content prohibited by carrier rules or law. You will honor opt-out requests, and so will we: a caller who replies STOP will not receive further texts from your number. You are responsible for the instructions you give us in setup and for following up with the leads we hand you.
AI-generated replies
Replies are generated automatically by an AI model from your setup instructions and the conversation. They are usually accurate and helpful but can be wrong, incomplete or awkward. We do not guarantee any number of leads, appointments or revenue. You should review conversations in your dashboard and are responsible for what you tell your customers after the handoff. The service never quotes prices for your work unless you instruct us to.
Phone and messaging limits
The service depends on mobile carriers and telephony providers. Delivery and timing are not guaranteed; texts can be delayed or filtered by carriers, and the service may be unavailable during outages or maintenance. The service does not support emergency calls or 911.
Data
Our Privacy Policy explains how we handle information. You own your lead data; we may use aggregated, de-identified usage data to improve the service. On cancellation you can request an export of your leads within 30 days.
Intellectual property
We own the service, software and content. You get a limited, non-exclusive right to use the service while you are a customer. You own your business name, logo and the information you provide.
Disclaimer and limitation of liability
The service is provided as is, without warranties of any kind, express or implied, including merchantability and fitness for a particular purpose. To the fullest extent allowed by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost leads or lost business, and our total liability for any claim is limited to the fees you paid us in the three months before the claim.
Indemnity
You will defend and indemnify us against claims arising from your use of the service in violation of these terms or the law, including claims by your callers about messages sent at your instruction.
General
These terms are governed by the laws of the State of New Jersey, and disputes will be heard in the state or federal courts located in New Jersey. If any part of these terms is unenforceable, the rest remains in effect. We may update these terms; continued use after notice means you accept the changes. Contact: FIELDCOAT LLC d/b/a Busy Hands AI, Sicklerville, New Jersey, hello@busyhands.ai, (267) 756-2194.